Help Center
Everything you need to create condition receipts for your properties.
Getting Started
Set up your first property and generate your first condition receipt.
Properties
Add and manage your rental properties and rooms.
Photos
How photo upload and baseline documentation works.
Guest Flows
Sending check-in links and what your guest sees.
Reports
Generate and download PDF condition receipts.
Getting Started
Quick Start
Create your first property, send a guest check-in link, and generate your first condition receipt in under 10 minutes.
Properties
Create a Property
Add a new property with its name, address, timezone, and rooms. Each room gets its own photo set per stay.
Photos
Upload Baseline Photos
Upload baseline condition photos for each room. Learn what to photograph and why baselines protect both hosts and guests.
Photos
Uploading Photos
How photo uploads work in STRProof — presigned URLs, supported formats, and best practices for clear condition documentation.
Guest Flows
Guest Check-In Links
How to send check-in links, what the guest sees, and how the mutual-protection flow works.
Guest Flows
Send Check-In Link
How to send a check-in link to your guest. Learn what the guest sees, including the value-first flow with WiFi and access info before the condition walkthrough.
Reports
Generate Condition Report
How condition reports are created after check-in, with room-by-room photos and timestamps. How to seal a report to prevent edits.
Getting Started
Onboarding Wizard
Walk through the 3-step onboarding wizard to set up your first property, guest guide, and house rules.
Getting Started
Reset Your Password
How to reset your STRProof password if you've forgotten it.
Properties
Manage Rooms
Add, rename, and reorder rooms in your property. Learn why consistent room names matter for condition reports.
Photos
Photo Tips and Best Practices
Best practices for taking condition photos — lighting, angles, resolution, and how to tell damage from normal wear.
Guest Flows
Send Checkout Link
How to send a checkout link to your guest. When to send it, what the guest does, and how it compares to check-in.
Reports
Download PDF Report
Download a PDF condition receipt with timestamps, photos, guest acknowledgment, and property details for disputes and insurance claims.
Properties
Property Guide
Build a guest guide with WiFi details, access codes, parking, directions, and check-in notes. Sensitive info uses tap-to-reveal for privacy.
Guest Flows
Guest Review
How guests leave feedback after their stay and what hosts see in the dashboard.
Properties
House Rules
Set house rules for each property that guests must accept at check-in. Rules are timestamped and included in reports.
Guest Flows
Guest Invitations
How the guest invitation system works with three tokens (check-in, checkout, review), email delivery timing, and token expiry.